Open and straighten the track at the spot where the roller has jumped out of the track use a pair of pliers and open up the track.
Garage door is off track in the open position.
Steps to fix garage door off track.
Repeat for each of the rollers that have come off the track sliding them back in.
When all the rollers are back inside the track you can close the opening in the track.
This allows you to operate the door manually.
Once you locate where the wheels on the door are jumping.
Reach overhead and pull the rope that releases the door from the opener.
The tracks separating from the garage walls is a common cause of a garage door malfunctioning and getting off track.
Use a pair of vice grips or locking pliers to hold the garage door in place.
Open the door manually.
To start the process check overhead for a rope that connects the opener to the door.
There could be a number of reasons why your garage door is off track.
Disconnect the garage door from the opener.
Pull the rope in order to release the door from the opener.
Check to see if the tracks are anchored to your garage s walls.
A simple way to do this is to put a small piece of wood inside the opened track which will support the shape of the track.
Secure vise grips to the tracks under the door to keep it open while you work.
The issue is going to be due to the cable untangling and lodging on the road and drum.